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Get in Touch with White Buffalo Fly Shop
Refund / Return / Cancellation Policy
Hey friends — we know things happen with orders, shipping, or products every now and then. We do our best to keep it simple and flexible so we can get you taken care of quickly. Here are a few guidelines to keep us all on the same page:
✅ Returns & Exchanges
We accept returns for exchange or refund within 14 calendar days of delivery.
Depending on the situation, we may offer exchange or store credit if you’re outside that window.
Items must be in new, unaltered, and unused condition. (If you clipped one feather out of a big pack, we’ll likely let it slide — but a half-used pack of hooks can’t be resold.)
Clearance or discontinued items are not eligible for return.
📦 How to Start a Return
If an item arrives damaged, defective, or incorrect, contact us right away. We’ll provide a return shipping label, and once we receive the item, we’ll issue a credit, refund, or replacement.
If you’re returning items that were correctly shipped and not defective, we simply ask you to cover the return shipping. Once we receive and verify the product, we’ll process a refund or store credit.
🚫 Cancellations
Orders can be cancelled if they have not yet shipped.
If your order has already gone out the door, it falls under our return policy above.
We appreciate your support and want to make sure you’re happy with your gear. Tight lines and happy tying!
White Buffalo Fly Shop
605 N. Pine Street
Rolla, MO 65401
📞 Customer Service: 1 276-393-9140